GENERAL

 

1.  What are your business hours?

Our hours of operation will be: Monday - Friday: 9:00 AM-5:00 PM. You can call to schedule an appointment with a sales representative if these hours are not convenient for you. Thank you and have a great summer!!

2. Do you deliver? If so, do you charge a delivery fee?

We can deliver orders in Orlando, FL. Yet, Our normal shipping method is UPS Ground. Unless you have a specific sales representative who can bring you your order, deliveries can be arranged.

3. What is your return policy?

Once your order is imprinted your order cannot be returned unless there was a mistake made on our part. If there was a mistake in the order that was due to Promote In Style Inc, we will do whatever necessary to fix the mistake in a timely matter. If a mistake is made, and fault lies with the person who placed the order, we will come to an agreement that works for everyone but will not be able to take back pieces that have been imprinted.

EMBROIDERY & SCREEN PRINTING

1. What is your normal turn around on embroidered or screen printed orders?

Our turn around varies depending on size of order, what, if anything we will need to do to your logo, and time of year. Typically, if your logo does not require editing, we require a 1week turn around. The only exception is if the order is over 250 pcs. This size of order will require extra time. If editing is necessary or we are creating a new logo for you, we require approximately 2-3 weeks to finish your first order. During busy seasons such as the winter holidays and before the start of school semesters, please try to allow for extra time.

2. What if I need my order in less than the normal turn around?

We are normally able to accommodate rush orders. Rush orders will incur an additional charge depending on size of order and amount of time we have to finish the order. Call a customer service representative or talk to your sales representative about your request and we will do our best to meet your needs.

3. What are your minimum requirements on embroidery or screen printing orders?

We don’t set minimum piece requirements for embroidery or screen printing. Whether you need to place an order, big or small, we will accommodate your different needs. We like to have at least 36 pieces per screen printing order but can work with you if you can't get that number.

4. Are there price breaks at different quantities?

Price breaks typically occur at dozens.

5. Am I able to bring in my own pieces to have embroidered?

Yes! If you would like to supply your own pieces we would be more than happy to embroider them for you. You will receive a better price if you are purchasing your pieces and having them embroidered with us but we leave that option up to you. 

CUSTOM LOGO DESIGN/DIGITIZING

1. What format do you need my logo in?

Ideally we would prefer your logo in an EPS file or a file that was created in Adobe Illustrator. If you have one of these formats, we would also prefer that the text be turned to outlines.

2. What if I don't have my company logo in the format you require?

If you do not have your company logo in the required format, try contacting someone else in your company that has done the ordering in the past. Chances are he/she may have it. You could also try contacting someone who has imprinted your logo before. If you have had company letterhead or business cards made your printer may have your logo in this format. If none of these options work for you, simply supply us with a business card with your company logo, or direct us to a website where the logo is printable, and our artists will redraw the logo.

3. What is Digitizing?

Digitizing is the process of taking a two dimensional logo and recreating it with special software into a three dimensional design that can be read by an embroidery machine for output on apparel.

4. Am I able to approve a new design before it is imprinted on my order?

Absolutely! If we are working on screen printing or specialty items you will receive an e-mailed or faxed proof of the artwork.  Any necessary changes will be made before printing begins on your order.

ADVERTISING SPECIALTY ITEMS

1. What types of advertising specialty items do you carry?

We carry a wide variety of specialty items. If you’ve seen it before, chances are you can get it with your logo on it. Let us know as much detail as you know about a specific product or send us a sample of something you would like. We can research for you and find you the best supplier or you can search for yourself from the Search All Products.

2. What is normal turn around on advertising specialty items?

Turn around time varies depending on the product you are interested in. Typically turn-around can vary from one to six weeks or more. If you have a specific event, be sure to let your sales representative know so he/she can find you an item that will be available in time. Don’t forget to think about shipping! Shipping can add an additional one to five days.

3. What are your minimum requirements for advertising specialty items?

Each different advertising specialty item has different minimum requirements. Minimum requirements can range from one piece to hundreds and sometimes thousands of pieces. Contact a customer service representative or your sales representative for specific information.